… your tariff. Generally, faster charging speeds imply higher cost. Reduced charging rates from preferred partners may be regarded as exceptions.
… normal with AC (alternating current), to fast with DC (direct current), to extra-fast with HPC (High Power Charging).
…to look at the app or headunit or use the map. Check the price details for any charging station before you start your charging process.
How can I redeem my voucher?
There are two ways to redeem your voucher: either directly during registration or later in the customer area.
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
If you need further assistance, please contact Customer Service.
What can I do if the charging station is not working?
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact our customer service team.
How can I view my invoice? How can I see the status of an invoice?
You can view and download your invoice via our web portal:
Log in to your customer account.
The tab "Invoice" also shows the status of every invoice, e.g. "Partly paid" or "Paid".
How can I change my credit card information?
Should you wish to update your credit card information, you can do it yourself in the webportal.
To change your credit card details: