Mercedes me Charge is a paid service provided by Mercedes-Benz Japan Co., Ltd. Your valid credit card information will be necessary to complete the registration. The following steps will guide you to register the service by contracting with Mercedes-Benz Japan Co., Ltd. The available type of charging (Normal charging only/Quick and Normal charging) differs depending on the model of the vehicle.
… your tariff. Generally, faster charging speeds imply higher cost. Reduced charging rates from preferred partners may be regarded as exceptions.
… normal with AC (alternating current), to fast with DC (direct current), to extra-fast with HPC (High Power Charging).
…to look at the app or headunit or use the map. Check the price details for any charging station before you start your charging process.
I would like to redeem my voucher. How does that work?
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is avaiable or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).