Make the most of your electric experience
Enjoy seamless e-mobility thanks to three main benefits. Check them out below!
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Full price transparency
Full charging convenience
Enjoy electric mobility effortlessly: with one contract, one card, and one access.
You no longer need to juggle multiple cards and tally costs. Instead, with the Mercedes me Charge charging card, you can charge at 200.121 charge points across Japan. What’s more, you’ll receive a single invoice, listing all of your charging events in your own currency.
At a glance
Check your usage and invoices online in the Mercedes me Charge portal. That way, you always have a full overview of all charging events, including the date, the length of the session, the kWh charged, and the cost. You can also easily book and manage your contracts from home.
In the portal, you can also update your personal profile, book additional packages (if available for your country), and make changes to your contract.
FAQs
I would like to redeem my voucher. How does that work?
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service, whose contact details can be found on our website in the Support section under "Contact Support".
The charging station is not working and I cannot charge.
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is avaiable or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact your customer service hotline which you can find under the support page "contact support" on the website.
How can I view my invoice?
You can view and download your invoice in our Web Portal:
Log in to your customer account.
- Click on "invoice"
- Click on " ⤓ " to download the invoice PDF
- Click on the PDF file and open it
How can I change my payment method?
You can change your payment method in our Web Portal.
To change your credit card information:
- Log in to your customer account
- Click on "account"
- Scroll down to "Payment details"
- Click on the edit function on the right (pencil icon).
* Compatibility of connectors depends on car model.